At Lumellea (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumellea.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our premium skincare products and services to discerning professionals worldwide:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment information when you make a purchase.
  • Transaction Data: Purchase history, product preferences, and payment method details (processed securely through our PCI-DSS compliant systems).
  • Technical Data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
  • Communication Data: Records of your interactions with our customer service team at [email protected].

2. How We Use Your Information

Your data enables us to deliver the efficient, secure experience expected by modern professionals:

  • Process transactions and deliver your premium skincare products
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Send order confirmations and shipping notifications
  • Conduct security checks and prevent fraud
  • Analyze purchasing trends to enhance our product offerings (Cleansers, Eye Treatments, Moisturizers, SPF, and Travel Sets)

3. Data Sharing and Disclosure

We maintain the confidentiality of your information with the same care we apply to our skincare formulations:

  • Service Providers: We share necessary information with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations under strict confidentiality agreements.
  • Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement enterprise-grade security measures to protect your information:

  • 256-bit SSL encryption across our entire website
  • PCI-DSS compliant payment processing
  • Tokenization technology that prevents storage of sensitive payment data
  • Regular security audits of our systems
  • Limited access to personal information on a need-to-know basis

6. Your Rights and Choices

You have control over your personal information:

  • Access & Correction: You may request access to or correction of your personal data.
  • Deletion: You may request deletion of your account information, subject to legal retention requirements.
  • Marketing Preferences: You can opt-out of marketing communications at any time.
  • Payment Data: You can manage saved payment methods in your account settings.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality and secure checkout process.
  • Performance Cookies: Help us understand how visitors use our site.
  • Targeting Cookies: Used to display relevant product recommendations (e.g., for our Eye Treatments or Travel Sets).

You can manage cookie preferences through your browser settings, though this may affect website functionality.

8. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Lumellea Sales Store
2745 Northwest Boulevard
Washington, US 20024
Email: [email protected]