Welcome to Lumellea, where premium skincare meets exceptional service. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing lumellea.com, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using Lumellea’s website, you confirm that you are at least 18 years old or accessing under parental supervision, and agree to comply with these Terms.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product formulations, and images, is the property of Lumellea and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 User Obligations

You agree to:

  • Provide accurate account information
  • Not use the site for unlawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not reproduce or distribute our proprietary content without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium skincare products (Cleansers, Eye Treatments, Moisturizers, SPF, and Travel Sets). However, slight variations in color or texture may occur. Product efficacy results may vary by individual.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are for external use only. Discontinue use if irritation occurs and consult a dermatologist. Keep out of reach of children.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in USD. We verify prices as part of our order processing but may cancel orders with incorrect pricing.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and authorized.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped to jurisdictions where we have tax nexus.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipment
  • Free Shipping: EMS for orders over $50, 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to customs processing.

4.4 Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for delays or damages caused by carriers.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt for unused products in original packaging with proof of purchase. For hygiene reasons, we cannot accept returns on:

  • Opened skincare products (especially Eye Treatments and Cleansers)
  • Travel Sets with any opened components

5.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. Include your order number and reason for return. We will provide return authorization and instructions.

5.3 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos of damaged or incorrect items. We will arrange replacements at no additional cost.

6. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

7. Limitation of Liability

Lumellea shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of Washington, US. Any disputes shall be resolved in the courts of Washington.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our products:

Lumellea Sales Store
2745 Northwest Boulevard
Washington, US 20024
Email: [email protected]

Thank you for choosing Lumellea. We appreciate the opportunity to provide you with premium skincare solutions and exceptional service.